A small conflict can turn into a big one if you don’t deal with it. The pile gets bigger and bigger until—KABOOM! Don’t wait for a conflict to blow up. Intervene early with the skills from this workshop and you get some important benefits.
Constructive change. Conflict resolution facilitates positive change. If problems and disagreements are ignored rather than handled constructively, things can only go one of two ways; either they stay the same or they get worse. But, when people discuss their differences and work through them together, the stage is set for positive change to occur.
Keep the focus on your goals. People who know how to manage conflict help themselves and their organization at the same time. Unresolved conflict can stall progress. As people work through conflicts, they make progress toward accomplishing their personal goals as well as advance the organization’s overall goals.
Enhance commitment. Working through conflict gets those involved to start thinking about ‘us’ versus ‘me’. This enhances a commitment of the parties that benefits the organization. Better conflict resolution helps develop trust, respect, and teamwork and helps individuals stay open minded and flexible.
Sharpen your organization’s growing edge. Conflict is an issue—but it also is a symptom. The existence of conflict can be a sign that the status quo is not working. Constructive conflict resolution can lead to new insights. If everyone agreed all the time, there would be no reason to consider different perspectives or look for new ways to handle situations. When people share their own unique opinions and ideas, they offer others an opportunity to look at situations in a different way. Often, the best ideas are those that combine different points of view. These ideas regularly arise from the creative problem-solving that conflict resolution requires.
Preserve relationships. The people in conflict may well need each other in the future. Preservation of relationships can be a key benefit of constructive conflict resolution. Gain this benefit when people focus on effectively communicating with each other as opposed to attacking each other.
Peace of mind. Conflict can lay on a person like a heavy burden. Constructive conflict resolution is not avoiding problems, instead, it is freedom from that burden. Handling things right can relegate conflict to the past and let everyone step forward feeling good about the future.